Frequently Asked Questions
Everything you need to know about shopping with Rails of Sheffield
What are your standard shipping times and costs?
We offer standard delivery within 3-5 business days for £4.95, and express next-day delivery for £7.95. Shipping is free on all orders over £100.
How do I return an item if it doesn't fit?
You can return any unworn items with original tags attached within 28 days of purchase. Simply use our online portal to generate a prepaid return label.
Are your products ethically sourced?
At Rails of Sheffield, we partner only with manufacturers who adhere to fair labor practices and sustainable material sourcing to ensure high-quality, ethical fashion.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Clearpay.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.